Telegram is a messaging & voice over IP service, with a focus on speed and security. You can send messages & exchange photos, videos, stickers, audio and files of any type. It is super-fast, simple and free and has over 200 million monthly active users.

You can also use Telegram on all your devices at the same time — your messages sync seamlessly across any number of your phones, tablets or computers.

In addition to using Telegram as a way to connect with pals and to join groups that focus on certain topics, Telegram can be used as a way to connect with customers and provide better support too! At OpensoftHR, we have been using Telegram to connect with our customers since the pandemic began in 2020, and we must say that it has been a rather positive experience for us and our customers!

Here are 6 of the main reasons why Telegram has been useful in helping us provide better service to our customers:

1. Fast and Highly Secure

Telegram places a lot of focus on speed and security. Many businesses are using Telegram because it is a more secure application. In general, Telegram is as safe or safer than most other chat apps. It could be argued that WhatsApp’s end-to-end encryption on all messaging is a better approach, but the company’s ties to Facebook may turn off privacy advocates.

Due to rising concerns over WhatsApp’s security and encryption, Telegram has been more secure for people to talk about business and converse with their teams.

Telegram keeps your messages safe from hacker attacks – How safe is Telegram? Security is something the Telegram team is proud of and you can be rest assured that your messages are safe from hacker attacks. Telegram claims that there’s no way to crack it and they even challenge people to do it. Telegram offers $300,000 to any person who can crack the system. So far, no one has succeeded. That means that you can be sure that the internal information that is shared on Telegram is safe and won’t be stolen.

2. Human to human touch

We like that Telegram, as compared to other social platforms such as Facebook, consist mainly of groups or channels that the user can opt to join. You can send messages to other users individually or to groups of up to 100,000 members. Joining a group makes one feel like they are part of a clan and part of a larger group with similar interests.

Individuals also feel like they are being communicated with directly. In a world where technology is making everyone feel more isolated, it is nice that Telegram has created an atmosphere that has more of a human touch. Whenever someone posts a message related to a brand on any group, you can be assured that the message is coming from a human and not a bot. 

3. Delete your message anytime, without leaving a trace

Were you too impulsive? Have you sent a message by mistake? Did you send a message in a hurry and regret sending it?  

Sent messages can be edited & deleted on both sides within 48 hours after they have been sent. This means that you can ask your question on the OpensoftHR Telegram and delete it within 48 hours. At OpensoftHR, we really like this function which is much longer than Whatsapp’s delete message timeframe (as of this writing, it is approximately 1 hour 8 minutes and 16 seconds, which is rather short, if you ask us).

On a side note, even though your messages can be deleted within 48 hours, we advise you not to disclose highly confidential information on Telegram (or any other chat platform) as the other party can easily take a screenshot or use another photo taking device to capture a photo of anything you have shared. 

4. Always be in the know

You can use Telegram on all your devices at the same time by syncing your messages seamlessly across any number of your phones, tablets or computers. 

Also, the default option for Telegram is to be notified. You will receive a push notification whenever someone in the group mentions anything. Therefore, you won’t miss out on any important updates that are announced on Telegram. 

If you prefer not to be notified and rather check Telegram only when you have issues, there is a ‘Notifications’ toggle function that you can easily set as ‘Off’.

5. High bandwidth and stable

Telegram provides a large amount of cloud storage space to save or download files. You will never lose the data that you shared , and you are able to access the same messages from more than one device.

Telegram runs with very stable and reliable performance and is one of the fastest messenger apps available, where the messages are delivered without much delay – this is due to its high amount of bandwidth. You can connect from most remote locations, you can coordinate groups up to 5000 members, and you can synchronize your chats across all your devices.

6. Not-for-profit

Telegram takes pride in being free forever and the platform developers state that Telegram is a non-profit project and it cannot and will not be sold and bought. It has no ads, no subscription fees and it is completely free.

Telegram contains no advertising or additional premium content – This means that there will be no annoying ad pop ups that will suddenly appear and also no ads that will appear when you scroll down the page.

At OpensoftHR, we feel more secure knowing that the data contributed from what has been shared in the Telegram group will not eventually be purchased by some multinational corporation.

To sum it all up, We love Telegram because of its ethos, multi-device usage ability, amazing and easy-to-use features, end-to-end encryption for extra security and capability to send big files in a matter of seconds without any compromise of quality. You can download it from your mobile’s play store to experience it for yourself.

If you are already an OpensoftHR customer, you would have received a link to the private OpensoftHR Telegram group. Please contact us anytime if you need us to share the link with you again.